In my first post today, Why not OpenOffice, I asked the question; "Why would a company riff staff rather than look at open source solutions that could potentially save a few jobs?" Just over an hour after the post I received a comment from someone who very succinctly pointed out what they felt were the reasons managers would riff staff before considering a move to open source. I replied back to this comment in a very long-winded fashion and said I would tackle the subject of support in a different post. Well, here is that post.